Return Policy

If there is a problem with the product ie: (Faulty Products)

We always want you to be happy with your order. If you wish to return a product, you must do so by visiting your order details page and submitting a return request. We will then authorise this request if it is within the remit of our return policy, and you may send the product back for either a replacement, store credit or a refund. We will pay for your postage unless stated otherwise in our return policy table

If you have any questions or complaints about the product please contact by email to sales@hangarmodels.co.uk.

Please return items to
Hangar Models , c/o Flightstore Pilot Shop
14, Leeds Road
Mirfield
West Yorkshire
WF14 0ET

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitles you to the following.
· up to 30 days: if your item is faulty, then you can get a refund.

The only exception to this is our Hangar Club Yearly annual MEMBERSHIP fee.
This cost is non refundable even if unused and so cannot be cancelled once paid for.

Loss of Damage on First Inspection
If goods are found to be faulty on delivery after inspection they may be returned for a replacement. If no replacement is available then monies will be refunded in full. Please make sure you inform us within 7 days of receipt of any faults when you inspect the goods. This policy also applies for goods deemed damaged in transit.

Cancelling an Order (including changing your mind)
If you wish to exercise your legal right to reject products as unwanted you must either return them in person to where you bought them or post them back to us within 14 days of receiving them and always in the same condition as you received them. Please include a copy of the invoice in your returns package and write on it whether you require a refund or an exchange. You are responsible for the method and cost for returning unwanted rejected goods and we suggest you use a signed for service so the parcel can be tracked and verified.

Goods Returns Procedure
Please return items to Hangar Models , c/o Flightstore Pilot Shop,  14, Leeds Road. Mirfield West Yorkshire WF14 0ET
Please include a copy of your sales receipt
Please state the reason for the return and instructions of what you require, ie: Straight Exchange, Exchange for another item or a refund.
We will then action your request within 3 working days

Cost of returning a product

9.3 This is when we will pay the costs of return.

We will pay the costs of return:----
9.3.1 if the products are faulty or misdescribed;
9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be quoted to you at the time
9.5 How we will refund you. We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds. If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be reasonably permitted in a shop If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
9.7.1 If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Hangar Club vouchers are NOT a form of payment.
Hangar Club vouchers are a discount selected by the user at the basket stage
If an order is returned for a refund then only the amount shown after any discounts including Voucher discounts were applied will be due for a refund.